At M.D. Communications, we process and Dispatch Medical Emergency and Inter-Hospital Transfer calls for 39 Ambulance companies, including Saskatoon, Lloydminster and North Battleford, 19 Rural Fire Departments, 150 Rural First Responder Groups, Saskatchewan Air Ambulance, and Corman Park Police Service (after hours). We are staffed with 5-6 people during weekdays, and 4-5 on weekends and nights. Shifts are 12 hours, starting at 06:30 and 18:30. We also do extra duties such as Data Entry, (entering and invoicing trip sheets), quality assurance and we do fundraising and charity work. We have many different roles and have many protocols and policies. Everything we do and say is tracked. All phones lines and radios are digitally recorded and exact times are recorded automatically or by the computer-aided dispatch program.